Solving Problems. Fill out the Diagnostics Checklist as you complete these checks. Check the power light —. When the power light is lit or blinking, the computer has power.
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- Overview and product type. The Dell Latitude is a laptop family from Dell Computers, intended for business use. By contrast, the Dell Inspiron is aimed at the.
If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer. Charge the battery —. The battery charge may be depleted. Reinstall the battery.
Use the AC adapter to connect the computer to an electrical outlet. Turn on the computer. Check the battery status light —. If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.
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If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. Test the electrical outlet —. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Check the AC adapter —.
Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. Connect the computer directly to an electrical outlet —. Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. Eliminate possible interference —.
Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. Adjust the power properties —. See "Power Management."Reseat the memory modules —. If the computer power light turns on but the display remains blank, reseat the memory modules. If the message is not listed, see the documentation for the operating system or the program that was running at the time the message appeared.
Auxiliary device failure —. The touch pad, track stick, or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program.
If the problem persists, contact Dell. Bad command or file name —. Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. Cache disabled due to failure —. The primary cache internal to the microprocessor has failed. Contact Dell. CD drive controller failure —.
The CD drive does not respond to commands from the computer. See "Drive Problems."Data error —. The floppy or hard drive cannot read the data.
See "Drive Problems."Decreasing available memory —. One or more memory modules may be faulty or improperly seated. Reseat the memory modules and, if necessary, replace them. See "Adding Memory."Disk C: failed initialization —. The hard drive failed initialization. Run the Hard- Disk Drive tests as described in "Using the Dell Diagnostics."Floppy drive 0 seek failure —.
The system configuration information may not match the hardware configuration. Run the Diskette tests as described in "Using the Dell Diagnostics."Diskette read failure —. The floppy disk may be defective. If the drive access light turns on, try a different disk. See "Drive Problems."Diskette subsystem reset failed —. The floppy drive controller may be faulty. Run the Diskettetests as described in "Using the Dell Diagnostics."Diskette write- protected —.
Because the floppy disk is write- protected, the operation cannot be completed. Slide the write- protect notch. Drive not ready —. The operation requires a floppy disk in the drive or a hard drive in the bay before it can continue.
Insert a floppy disk, or push the floppy disk all the way into the drive until the eject button pops out. Or, install a hard drive in the hard drive bay. Error reading PCMCIA card —. The computer cannot identify the PC Card.
Reinsert the card or try another PC Card. Extended memory size has changed —. The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. Gate A2. 0 failure —.
A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. General failure —. The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action.
Hard- disk drive configuration error —. The computer cannot identify the drive type. Turn off the computer, remove the hard drive, and boot the computer from a bootable floppy disk or CD.
Then turn off the computer, reinstall the hard drive, and restart the computer. Run the Hard- Disk Drivetests as described in "Using the Dell Diagnostics."Hard- disk drive controller failure 0 —. The hard drive does not respond to commands from the computer.
Turn off the computer, remove the hard drive, and boot the computer from a bootable floppy disk or CD. Then turn off the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard- Disk Drive tests as described in "Using the Dell Diagnostics."Hard- disk drive failure —. The hard drive does not respond to commands from the computer.
Turn off the computer, remove the hard drive, and boot the computer from a bootable floppy disk or CD. Then turn off the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard- Disk Drive tests as described in "Using the Dell Diagnostics."Hard- disk drive read failure —. The hard drive may be defective. Turn off the computer, remove the hard drive, and boot the computer from a bootable floppy disk or CD.
Then turn off the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard- Disk Drive tests as described in "Using the Dell Diagnostics."Insert bootable media —. The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
Invalid configuration information- please run System Setup Program —. The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed.
Correct the appropriate options in the system setup program. See "Using the System Setup Program."Keyboard clock line failure —.
For external keyboards, check the cable connection. Run the Keyboard Controllertest as described in "Using the Dell Diagnostics."Keyboard controller failure —. For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test as described in "Using the Dell Diagnostics."Keyboard data line failure —. For external keyboards, check the cable connection. Run the Keyboard Controller test as described in "Using the Dell Diagnostics."Keyboard stuck key failure —.
For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Keytest as described in "Using the Dell Diagnostics."Memory address line failure at address, read value expecting value —.
A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory allocation error —. The software you are attempting to run is conflicting with the operating system, another program, or a utility.
Turn off the computer, wait 3. Try to run the program again.
If the error message still appears, see the software documentation. Memory data line failure at address, read value expecting value —. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory double word logic failure at address, read value expecting value —.
A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory odd/even logic failure at address, read value expecting value —. A memory module may be faulty or improperly seated.
Reinstall the memory modules and, if necessary, replace them. Memory write/read failure at address, read value expecting value —.
A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. No boot device available —.
The computer cannot find the floppy disk or hard drive. If the floppy drive is your boot device, ensure that a bootable floppy disk is in the drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. No boot sector on hard drive —.
The operating system may be corrupted. Contact Dell. No timer tick interrupt —. A chip on the system board may be malfunctioning. Run the System Set tests as described in "Using the Dell Diagnostics."Non- system disk or disk error —. A floppy disk is in the floppy drive.
Remove the floppy disk and restart the computer. Not a boot diskette —. The operating system is trying to boot to a nonbootable floppy disk.
Insert a bootable floppy disk. Operating system not found —Contact Dell. Optional ROM bad checksum —.
The optional ROM apparently failed. Contact Dell. A required . DLL file was not found —.
The program that you are trying to open is missing an essential file. Remove and then reinstall the program. Microsoft® Windows® XPClick the Start button and click Control Panel. Click Add or Remove Programs.
Select the program you want to remove. Click Remove or Change/Remove and follow the prompts on the screen. See the program documentation for installation instructions. Windows 2. 00. 0Click the Start button, point to Settings, and then click Control Panel. Double- click the Add/Remove Programs icon. Select the program that you want to remove. Click Change or Remove Programs.
See the program documentation for installation instructions. Sector not found —. The operating system cannot locate a sector on the floppy or hard drive. You may have a defective sector or corrupted FAT on the floppy disk or hard drive.